Privacy Policy

Ishwarmart operates an online spiritual commerce platform offering puja samagri, idols, thalis, incense, online puja booking, virtual darshan, astrology consultations, and related services across India.

For privacy-related requests, contact us via WhatsApp at +91 84259 90531 or email seva@ishwarmart.com.

We may collect the following types of information:

• Contact details — name, phone number, email address, and delivery address when you place an order or book a service.
• Order & booking data — products purchased, puja services booked, donation amounts, cart contents, and order history.
• Payment-related information — we do not store full card or UPI credentials on our servers. Payment details are handled by third-party payment providers or confirmed manually via WhatsApp as applicable.
• Astrology & ritual inputs — birth date, time, place, and other details you voluntarily provide for Kundli or puja services.
• Technical data — IP address, browser type, device information, pages visited, and cookies or similar technologies used for site functionality and analytics.
• Communications — messages sent via WhatsApp, contact forms, or support channels related to your orders or enquiries.

We use your information to:

• Process and fulfil product orders and puja service bookings
• Arrange delivery, prasad dispatch, and customer support
• Send order confirmations, shipping updates, and service-related messages
• Generate Kundli reports and astrology consultation outputs you request
• Improve our website, products, and user experience
• Comply with applicable laws, tax requirements, and fraud prevention
• Send promotional updates only where you have opted in or where permitted by law

We process personal data based on your consent, performance of a contract (fulfilling your order or booking), legitimate business interests (such as improving our services), and compliance with legal obligations under applicable Indian law, including the Digital Personal Data Protection Act, 2023, where applicable.

We do not sell your personal data. We may share information with:

• Courier and logistics partners for product delivery
• Payment gateways and banking partners to process transactions
• Verified pandits, temples, or service partners to fulfil puja and darshan bookings
• Analytics and hosting providers that help us operate the website securely
• Law enforcement or regulators when required by law or to protect our legal rights

All partners are expected to handle data responsibly and only for the stated purpose.

We use cookies and browser local storage to keep your cart items, remember preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features (such as cart persistence) may not work correctly.

We retain personal data only as long as needed to fulfil orders, provide support, meet legal and tax obligations, and resolve disputes. Order records may be kept for the period required under applicable commercial and tax laws in India.

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of data where no longer required
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority in India

To exercise these rights, contact us on WhatsApp or at seva@ishwarmart.com. We will respond within a reasonable timeframe.

We use reasonable technical and organisational measures to protect your data, including HTTPS encryption, access controls, and secure hosting. No method of transmission over the internet is completely secure; please share sensitive information only through official Ishwarmart channels.

Our services are intended for users aged 18 and above, or with parental or guardian consent. We do not knowingly collect personal data from children without appropriate consent.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of the website after changes constitutes acceptance of the updated policy.